Complaint Policy

At WinMaxx, we are committed to providing a fair and transparent experience for all ourparticipants. If you are unhappy with our service, we want to hear from you so we can put it
right.

1. How to Lodge a Complaint

If you have a concern regarding a competition, your account, or a payment, please contact our support team as soon as possible:

1.1 Email: support@winmaxx.net

1.2 Subject Line: Please use “Official Complaint – [Your Order Number/Username]” toensure priority handling.

2. Information We Need

To help us resolve your issue quickly, please include:

2.1 Your full name and registered email address.

2.2 A clear description of the issue.

2.3 Any relevant dates, competition names, or transaction IDs.

2.4 What you would like us to do to resolve the matter.

3. Our Process

3.1 Acknowledgment: We will acknowledge receipt of your complaint within 3 working days.

3.2 Investigation: Our team will review the details of your complaint against our Terms & Conditions and competition rules.

3.3 Resolution: We aim to provide a final response and resolution within 10 working days. If the investigation requires more time, we will keep you updated on our progress.

4. Important Notes

4.1. Entry Finality: As per our Terms & Conditions, all ticket sales are final. Complaints requesting refunds for non-winning entries or disqualified entries (due to incorrect answers or eligibility issues) will be reviewed strictly in accordance with our published terms.

4.2 Fair Play: We reserve the right to suspend accounts while a complaint is being investigated if fraudulent activity or a breach of our Acceptable Use Policy is suspected.

5. Escalation
If you are not satisfied with our initial response, you may request an internal escalation. Your case will then be reviewed by a senior manager for a final decision